--- title: When There Are Workplace Conflicts Over COVID-19 Prevention Practices description: As the coronavirus pandemic grinds on, conflicts are erupting in the workplace regarding COVID prevention policies, like wearing masks. 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- - - [whatsapp://send?text=https://blog.axcethr.com/when-there-are-workplace-conflicts-over-covid-19-prevention-practices](whatsapp://send?text=https://blog.axcethr.com/when-there-are-workplace-conflicts-over-covid-19-prevention-practices) - [mailto:?subject=When%20There%20Are%20Workplace%20Conflicts%20Over%20COVID-19%20Prevention%20Practices&body=https://blog.axcethr.com/when-there-are-workplace-conflicts-over-covid-19-prevention-practices](mailto:?subject=When%20There%20Are%20Workplace%20Conflicts%20Over%20COVID-19%20Prevention%20Practices&body=https://blog.axcethr.com/when-there-are-workplace-conflicts-over-covid-19-prevention-practices) ![When There Are Workplace Conflicts Over COVID-19 Prevention Practices](https://blog.axcethr.com/hs-fs/hubfs/covid%20workplace%20prevention%20policy%20conflicts_optimized.jpg?width=1000&name=covid%20workplace%20prevention%20policy%20conflicts_optimized.jpg) As the coronavirus pandemic grinds on, people are getting tired of the restrictions and procedures in place to help prevent the spread of infection. Many are anxious about dealing with the virus and flu during the long, cold winter months and continuing mask-wearing and social distancing requirements.  Additionally, many people have strong feelings about wearing masks, both for it and against, with [conflicts covered in the news](https://www.nytimes.com/2020/06/30/style/mask-america-freedom-coronavirus.html) and on the Internet. With confusing information and guidance about mask-wearing, and strong personal feelings about individual rights and duties to conform to public health and safety requirements, public confrontations over this issue have become commonplace.  **Conflicts over COVID-19 Prevention Practices are Workplace Violence** Workplace conflicts over wearing masks fall under the umbrella of workplace violence. The Centers for Disease Control [(CDC) defines workplace violence](https://www.cdc.gov/niosh/violence/about/index.html) as “violent acts, including physical assaults and threats of assault, directed toward persons at work or on duty.”  As businesses continue to comply with public safety requirements and enforce prevention policies and practices, the CDC reports that threats and assaults over COVID-19 requirements, like mask-wearing, are more likely to occur in public customer- and service-oriented businesses. However, workplace violence can occur in any place of business. When there are threats and verbal and physical assaults, workplace violence policies should be followed to address and resolve the issue.  [![can an employee refuse to wear a mask](https://no-cache.hubspot.com/cta/default/2652187/ec908a06-a375-4da8-8378-1cfff8cc98d8.png)](https://cta-redirect.hubspot.com/cta/redirect/2652187/ec908a06-a375-4da8-8378-1cfff8cc98d8) **CDC Recommendations**  The CDC recommends providing employee training on how to recognize warning signs of workplace violence, and how to respond to potential or unfolding conflicts and violent situations. Have employees attend all workplace violence training, report threats or acts of violence according to company policy, and support those involved in threatening or violent situations.  Communicate to employees not to argue with someone who is engaging in threatening or violent actions, and try to get to a safe area that locks from the inside and has a phone. Employees should also be instructed not to try to force anyone who appears threatening or violent to comply with prevention policies such as mask-wearing. If possible, employers can install security equipment like panic buttons or silent alarms for when assistance is needed. **What Employers are Doing**  The Society for Human Resource Management [(SHRM) reports](https://www.shrm.org/resourcesandtools/legal-and-compliance/employment-law/pages/coronavirus-customer-masks-employees.aspx) that employers around the country are doing different things to protect employees from threatening and violent incidents over COVID-19 prevention policies. Big Lots Vice President of Asset Protection Robert LaCommare said that employees are given de-escalation scripts with strategies for dealing with those who don’t want to comply. Walmart is putting a positive spin on mask requirements by training “health ambassadors” to greet customers at entrances to remind customers to wear masks. The home-improvement big-box store wants to protect employees from conflicts about the mask mandate by not enforcing it. Some smaller employers like coffee house owner Lily Damtew in Alexandria, Virginia, just close temporarily when they experience violent conflicts over prevention practices like mask requirements.  [SHRM recommends](https://www.shrm.org/resourcesandtools/legal-and-compliance/employment-law/pages/-co-worker-conflicts-over-coping-with-covid-19.aspx) employers update policies for pandemic conditions, communicate why they are implementing policies such as mask requirements, and ensure that employees understand who they can talk to when there are questions or concerns about compliance. Employers can encourage employees to work together to help prevention and compliance efforts by welcoming comments and questions and providing all necessary information. Good communication and resources help ease fears and uncertainties that can lead to escalating conflicts. [![Enduring the HR Impacts of COVID19](https://no-cache.hubspot.com/cta/default/2652187/e836d43c-84b8-437a-ae5b-e8b521c7a7f6.png)](https://cta-redirect.hubspot.com/cta/redirect/2652187/e836d43c-84b8-437a-ae5b-e8b521c7a7f6) [![Jeanette Coleman, SPHR & SHRM-SCP](https://blog.axcethr.com/hs-fs/hubfs/Jeanette-04.jpg?width=80&height=80&name=Jeanette-04.jpg)](https://blog.axcethr.com/author/jeanette-coleman) Written by #### [Jeanette Coleman, SPHR & SHRM-SCP](https://blog.axcethr.com/author/jeanette-coleman) Jeanette Coleman, SPHR, SHRM-SCP, is the Director of Human Resources at Axcet HR Solutions, where she has contributed her expertise for over 21 years. As a leader in the HR industry, she holds advanced certifications as a Senior Professional in Human Resources (SPHR) and SHRM-Senior Certified Professional (SHRM-SCP). Jeanette oversees HR strategy and operations, ensuring Axcet delivers exceptional HR services that help small and mid-sized businesses stay compliant and grow. With a Master’s degree in Human Resource Management from Keller Graduate School and a Bachelor of Science in Business Administration from Kansas State University, Jeanette is well-equipped to lead and support clients in navigating complex HR challenges. Throughout her 15-year tenure as Director of Human Resources, she has been instrumental in positioning Axcet as the Midwest’s largest and premier Professional Employer Organization (PEO). Her previous roles at Axcet include Director of Employee Benefits and Senior HR Consultant, where she gained extensive experience in HR outsourcing, and employee risk management. Jeanette’s expertise has been recognized through industry and regional publications. She co-authored the article “High-Touch in the Age of High-Tech: How PEOs Can Embrace AI Without Losing Their Humanity” (https://peoinsider.org/articles/high-touch-in-the-age-of-high-tech-how-peos-can-embrace-ai-without-losing-their-humanity/) for PEO Insider (March 2026), alongside Jo McClure, and was featured in Ingram’s Magazine in a Q&A (https://ingrams.com/article/qa-with-jeanette-coleman/) discussing generational change, technology, and workplace culture. These contributions reflect her perspective on balancing innovation with the human side of HR. Jeanette’s leadership reflects her deep commitment to helping businesses thrive through strategic, compliance-driven HR solutions. Through her writing, she shares insights on HR strategy, compliance, and best practices to help employers confidently manage their workforce. Published in: PEO Insider and Ingram's Read more [View all posts →](https://blog.axcethr.com/author/jeanette-coleman) ### Get HR Updates ### Table of Contents #### [How Your Business Can Support Working Parents During COVID ![How Your Business Can Support Working Parents During COVID](https://blog.axcethr.com/hubfs/How%20Your%20Business%20Can%20Support%20Your%20Working%20Parent%20Employees.webp)](https://blog.axcethr.com/how-your-business-can-support-working-parents-during-covid) #### [![CDC Redefines COVID Close Contact; Now Includes Cumulative Exposure](https://blog.axcethr.com/hubfs/cdc%20redefines%20close%20contact%20covid%2019.webp) CDC Redefines COVID Close Contact; Now Includes Cumulative Exposure](https://blog.axcethr.com/cdc-redefines-covid-close-contact-now-includes-cumulative-exposure) ## Let us know what you think... ![AxcetHR Blog](https://blog.axcethr.com/hubfs/AxcetHR2021%20Blog/axcethr_logo_white%20(1).png) - [Why Axcet](https://www.axcethr.com/why-axcet/) - [What We Stand For](https://www.axcethr.com/about-us/what-we-stand-for/) - [Expertise](https://www.axcethr.com/expertise/) - [Employee Benefits](https://www.axcethr.com/services/employee-benefits/) - [Human Resources](https://www.axcethr.com/services/human-resources/) - [Payroll Services](https://www.axcethr.com/services/payroll-and-tax-administration-services/) - [Risk Management](https://www.axcethr.com/services/workers-comp-and-employee-safety-risk-management/) - [Meet the Team](https://www.axcethr.com/about-us/meet-the-team/) - [Subscribe to Latest Resources](https://www.axcethr.com/subscribe-to-the-latest-resources/) - [Resource Library](https://www.axcethr.com/expertise/resource-library/) - [\[ Client Portal \]](https://www.axcethr.com/client-services/) - - - - - Search for: Copyright © 2023 Axcet HR Solutions – Kansas City's PEO Since 1988 | [Privacy Policy](https://www.axcethr.com/privacy-policy/) | [Terms and Conditions](https://www.axcethr.com/terms-conditions/) | [**Join our Team – Careers »**](https://axcethrsolutions.prismhr-hire.com/) 10975 Grandview Drive Suite 200, Corporate Woods Building 27, Overland Park, KS 66210 | Call us: 913-383-2999 *The IRS does not endorse any particular For more information on [certified professional employer organizations](https://www.axcethr.com/why-axcet/certified-peo/), go to [www.irs.gov](https://www.irs.gov).* Remove cookies ![](https://dc.ads.linkedin.com/collect/?pid=43031&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Jeanette Coleman, SPHR & SHRM-SCP", "url" : "https://blog.axcethr.com/author/jeanette-coleman" }, "dateModified" : "2025-01-07T15:49:31.880Z", "datePublished" : "2020-11-11T15:30:00.000Z", "headline" : "When There Are Workplace Conflicts Over COVID-19 Prevention Practices", "image" : [ "https://blog.axcethr.com/hubfs/covid%20workplace%20prevention%20policy%20conflicts.png" ], "mainEntityOfPage" : { "@id" : "https://blog.axcethr.com/when-there-are-workplace-conflicts-over-covid-19-prevention-practices", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.axcethr.com/hubfs/_logo_axcethr_primary.png" }, "name" : "Axcet HR Solutions" } } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.axcethr.com/#organization", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "US", "addressLocality" : "Kansas City", "addressRegion" : "MO" }, "aggregateRating" : { "@type" : "AggregateRating", "bestRating" : "5", "ratingValue" : "5", "reviewCount" : "100" }, "areaServed" : { "@type" : "Country", "name" : "United States" }, "award" : [ "IRS Certified Professional Employer Organization (CPEO)", "Award-Winning HR Solutions Provider", "SHRM Certified HR Professionals", "HRCI Certified HR Professionals" ], "contactPoint" : { "@type" : "ContactPoint", "areaServed" : "US", "availableLanguage" : "English", "contactType" : "Customer Service" }, "description" : "Award-winning Professional Employer Organization (PEO) providing comprehensive HR solutions, payroll services, employee benefits, and risk management to small and mid-sized businesses. 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Many are anxious about dealing with the virus and flu during the long, cold winter months and continuing mask-wearing and social distancing requirements. Additionally, many people have strong feelings about wearing masks, both for it and against, with conflicts covered in the news and on the Internet. With confusing information and guidance about mask-wearing, and strong personal feelings about individual rights and duties to conform to public health and safety requirements, public confrontations over this issue have become commonplace. Conflicts over COVID-19 Prevention Practices are Workplace Violence Workplace conflicts over wearing masks fall under the umbrella of workplace violence. The Centers for Disease Control (CDC) defines workplace violence as “violent acts, including physical assaults and threats of assault, directed toward persons at work or on duty.” As businesses continue to comply with public safety requirements and enforce prevention policies and practices, the CDC reports that threats and assaults over COVID-19 requirements, like mask-wearing, are more likely to occur in public customer- and service-oriented businesses. However, workplace violence can occur in any place of business. When there are threats and verbal and physical assaults, workplace violence policies should be followed to address and resolve the issue. CDC Recommendations The CDC recommends providing employee training on how to recognize warning signs of workplace violence, and how to respond to potential or unfolding conflicts and violent situations. Have employees attend all workplace violence training, report threats or acts of violence according to company policy, and support those involved in threatening or violent situations. Communicate to employees not to argue with someone who is engaging in threatening or violent actions, and try to get to a safe area that locks from the inside and has a phone. Employees should also be instructed not to try to force anyone who appears threatening or violent to comply with prevention policies such as mask-wearing. If possible, employers can install security equipment like panic buttons or silent alarms for when assistance is needed. What Employers are Doing The Society for Human Resource Management (SHRM) reports that employers around the country are doing different things to protect employees from threatening and violent incidents over COVID-19 prevention policies. Big Lots Vice President of Asset Protection Robert LaCommare said that employees are given de-escalation scripts with strategies for dealing with those who don’t want to comply. Walmart is putting a positive spin on mask requirements by training “health ambassadors” to greet customers at entrances to remind customers to wear masks. The home-improvement big-box store wants to protect employees from conflicts about the mask mandate by not enforcing it. Some smaller employers like coffee house owner Lily Damtew in Alexandria, Virginia, just close temporarily when they experience violent conflicts over prevention practices like mask requirements. SHRM recommends employers update policies for pandemic conditions, communicate why they are implementing policies such as mask requirements, and ensure that employees understand who they can talk to when there are questions or concerns about compliance. Employers can encourage employees to work together to help prevention and compliance efforts by welcoming comments and questions and providing all necessary information. Good communication and resources help ease fears and uncertainties that can lead to escalating conflicts.", "author" : { "@id" : "https://blog.axcethr.com/author/jeanette-coleman#author", "@type" : "Person", "name" : "Jeanette Coleman, SPHR & SHRM-SCP", "url" : "https://blog.axcethr.com/author/jeanette-coleman" }, "dateCreated" : "2020-11-11", "dateModified" : "2025-01-07", "datePublished" : "2020-11-11", "description" : "As the coronavirus pandemic grinds on, people are getting tired of the restrictions and procedures in place to help prevent the spread of infection. Many are anxious about dealing with the virus and flu during the long, cold winter months and continuing mask-wearing and social distancing requirements. 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