Navigating the complexities of workplace dynamics—especially when they involve a disgruntled employee—is critical to maintaining a healthy, productive and safe work environment. Understanding how to handle a disgruntled employee not only helps resolve potential conflicts but also protects your team and company culture.
According to the National Safety Council, workplace violence remains a serious concern. During 2021-22, U.S. workplace assaults resulted in more than 57,000 injuries and 525 fatalities. In 2021, 57% of active shooter incidents occurred in business, educational or healthcare settings. These aren’t just statistics—they’re a wake-up call.
Handled properly, a disgruntled employee can be redirected before a situation escalates. Mishandled, the fallout can be significant.
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A disgruntled employee is one who feels dissatisfied, angry or resentful about their work situation. While every disengaged worker isn’t a threat, signs of frustration should not be ignored.
Perceived unfair treatment or favoritism
Lack of recognition or advancement opportunities
Poor communication from management
Micromanagement or unrealistic expectations
Insufficient training or job clarity
Understanding the root cause of an employee's dissatisfaction is the first step toward resolution.
Disgruntled employees often exhibit behaviors that disrupt team productivity and morale:
Frequent tardiness or absenteeism
Withdrawal or lack of participation
Poor performance or disinterest
Complaining or negativity
Open defiance or disrespect toward management
Some signs may also foreshadow more serious concerns, including the potential for workplace violence. Keep a close eye on red flags such as threats, property damage or talk of self-harm.
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Early intervention can turn a problem into a breakthrough. Use these best practices for how to handle a disgruntled employee:
Schedule a private meeting to let them share concerns.
Maintain a calm, nonjudgmental tone.
Listen without interrupting.
Reaffirm their value to the team.
Clearly outline any necessary behavior or performance changes.
Document the conversation and follow up.
Provide mentorship or development opportunities if skill gaps exist.
Train managers to recognize and de-escalate tension.
Check in periodically to gauge progress.
Address recurring issues swiftly and consistently.
Pro Tip: Don’t allow one employee’s negativity to derail your culture. Stay focused on business goals while addressing individual concerns.
When your best efforts fail and disruption continues, termination may be necessary. But firing a disgruntled employee must be done with extreme care to protect your company and coworkers.
Use progressive discipline with documented performance reviews.
Provide clear, written direction for improvement.
Offer coaching or a performance improvement plan when appropriate.
Use a neutral HR representative or manager to conduct the meeting.
Remain calm, direct, and respectful.
Avoid breaks during the meeting, which could present safety risks.
If necessary, have a security officer on standby.
Consider offering outplacement or severance benefits.
Allow them the option to resign to preserve dignity and benefits.
Avoid inviting them back for events or unnecessary communication.
Monitor any post-termination threats or online defamation.
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| Stage | Signs | Action |
| Mild Discontent | Withdrawal, disengagement | Provide support and feedback |
| Active Resistance | Complaints, missed deadlines | Hold private discussion, offer resources |
| Open Hostility | Defiance, team disruption | Document behavior, involve HR |
| Threatening Acts | Aggression, destruction, talk of violence | Alert authorities, take immediate action |
Dealing with disgruntled employees can present challenges that impact the overall well-being of your workplace. Prioritizing safety and maintaining a harmonious environment is crucial. Axcet HR Solutions, a leading professional employer organization (PEO), is here to provide expert guidance on handling such situations.
Our safety and risk management consultants and our HR consulting team can help you navigate the complexities of managing disgruntled employees, implementing proactive strategies to diffuse conflicts, and ensuring workplace safety. With Axcet HR Solutions by your side, you can foster a positive work environment while minimizing risks.
Take proactive steps to address employee concerns and promote a safe workplace environment. Schedule a consultation with Axcet HR Solutions today to learn how our experienced consultants can assist you in handling disgruntled employees effectively.
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