---
title: How to Cross-Train Employees When Your Workforce is Remote
description: As more employees request remote work as a benefit, employers need to implement new strategies for cross-training remote workers and engaging them.
image: https://blog.axcethr.com/hubfs/dec%2018%20blog%20image.png
---

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# How to Cross-Train Employees When Your Workforce is Remote

 By [Jeanette Coleman, SPHR & SHRM-SCP](https://blog.axcethr.com/author/jeanette-coleman) on [Dec 18, 2019](https://blog.axcethr.com/how-to-cross-train-employees-when-your-workforce-is-remote)   
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There are many ways work and employment have changed in the 21st century. You can send emails from your smartphone, share spreadsheets via the cloud and research job applicants on social media. One of the biggest trends employers are seeing as we move further into the century, though, is the number of employees wanting to work remotely.

Remote work has a handful of advantages. It offers a more flexible schedule as remote workers can skip the daily commute and work from their home or local coffee shop. It allows workers to work with team members who are dotted around various locations of the globe. But remote work can be a double-edged sword for companies who wish to cross-train their employees.

[![Unique employee benefits offered by progressive organizations in 2019](https://no-cache.hubspot.com/cta/default/2652187/6e2afcf6-be97-4d7b-b582-c9896be343bd.png)](https://cta-redirect.hubspot.com/cta/redirect/2652187/6e2afcf6-be97-4d7b-b582-c9896be343bd)

Cross-training involves continual observation and oversight. To learn about a new position, an employee often needs to shadow other employees and learn from them. This is hard to do in a remote work environment where employee interaction is reduced to emails, phone calls and the occasional video chat.

This doesn’t mean you need to abandon hope of cross-training your remote employees altogether, nor should you. Cross-training is vital for protecting your business from sudden departures and making sure employees aren’t bored by repetition. In order for you to reap these benefits, we’ve compiled a list of strategies for cross-training your employees even if they work thousands of miles away.

## Strategies for Cross-Training Remote Employees

### **1. Step into Streaming.**

Since your remote employees don’t get usually get to interact with other employees often, losing out on the subtle aspects of the job that other employees pick up on, making online videos featuring employees at your main location can help make your remote employees feel included. If you make these videos training-based, remote employees might gain insight through the videos that they would miss out on if they were simply reading documentation. Much of communication is non-verbal, and internet videos take advantage of this by showcasing employee mannerisms and body language.

Make these videos 5-15 minutes long and you’ll be in a good spot. Workers are more willing to routinely stream bite-size content than sit through marathon orientations that last two hours.

### **2. Make Employee Engagement Digital.**

Oftentimes, when HR departments put on employee engagement events, they focus on the people at the office. They host holiday parties, organize office sporting events or plan team-building exercises. But remote workers need to be engaged, too, and they usually can’t (or won’t) make it in for the annual ugly sweater luncheon.

One way to offer engagement to remote employees is to recognize remote workers on social media platforms, email newsletters, or company websites. Post examples of their work so that other employees can offer feedback or congratulations. Feature employees at your main location too so that remote employees get to see some of the work others are doing at the workplace.

[![employee benefits are key when looking to increase employee engagement in the workplace](https://no-cache.hubspot.com/cta/default/2652187/b1ad4081-21a3-4e8b-91e5-9701acd78e91.png)](https://cta-redirect.hubspot.com/cta/redirect/2652187/b1ad4081-21a3-4e8b-91e5-9701acd78e91)

### **3. Include Remote Workers on Committees.**

Many companies have employee committees that are made up of people from different departments. These committees allow for inter-department exposure and collaboration. If your business has any of these committees, encourage committee members to reach out to remote workers as well, even if it means holding meetings with a phone in the room on speaker. When remote workers are on these committees, they’re exposed to new ideas and new roles that they can take on in the future.

### **4. Shared Projects, Shared Knowledge.**

Assign group projects that employees — remote and non-remote — can work on together. While working on group projects, remote employees will collaborate with other employees and learn more about how their role impacts your company. It will also encourage them to interact with other employees who have different roles. Throughout the course of the project, your remote employees will inevitably pick up on what their peers are doing. They’re likely to learn a thing or two, if not more.

## [![HR problems don't solve themselves. contact axcet hr solutions](https://no-cache.hubspot.com/cta/default/2652187/interactive-190101330032.png)](https://blog.axcethr.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJB33dFLi5ltIwISEXY83uoAVcMfWJsvZ2ZbzLFtwHlUiQ7zfwt%2F2JV89gPC27zV926GmKDCm0lYiFTrODDGqd21CWzgnKd%2BsUAEyCbLRkHVj9wwV1mg%2BTcWCnwZOpVgzG%2B%2B3F9Nw%2Bq6S6%2B%2B899TJXYqY6Kat3FLat%2FSDTy9daUsAV5X6DSUKUO9%2FYrK0jWy6U%3D&webInteractiveContentId=190101330032&portalId=2652187) Strengthen Your Remote Team Through Strategic Cross-Training

Cross-training remote employees isn't just a smart operational move—it’s a proactive strategy for building resilience and agility in your workforce. By equipping team members with diverse skills and knowledge, you reduce dependency on single roles, enhance collaboration, and ensure continuity during unexpected absences. This approach not only safeguards your business operations but also fosters a culture of continuous learning and adaptability among your staff.

Ready to implement effective cross-training in your remote workforce? Discover how Axcet HR Solutions can assist you in developing and managing a tailored cross-training program that meets your business needs. Visit [axcethr.com](https://www.axcethr.com/) to learn more and schedule a consultation.

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[![Jeanette Coleman, SPHR & SHRM-SCP](https://blog.axcethr.com/hs-fs/hubfs/Jeanette-04.jpg?width=80&height=80&name=Jeanette-04.jpg)](https://blog.axcethr.com/author/jeanette-coleman)

Written by

#### [Jeanette Coleman, SPHR & SHRM-SCP](https://blog.axcethr.com/author/jeanette-coleman)

Jeanette Coleman, SPHR, SHRM-SCP, is the Director of Human Resources at Axcet HR Solutions, where she has contributed her expertise for over 21 years.

As a leader in the HR industry, she holds advanced certifications as a Senior Professional in Human Resources (SPHR) and SHRM-Senior Certified Professional (SHRM-SCP). Jeanette oversees HR strategy and operations, ensuring Axcet delivers exceptional HR services that help small and mid-sized businesses stay compliant and grow.

With a Master’s degree in Human Resource Management from Keller Graduate School and a Bachelor of Science in Business Administration from Kansas State University, Jeanette is well-equipped to lead and support clients in navigating complex HR challenges.

Throughout her 15-year tenure as Director of Human Resources, she has been instrumental in positioning Axcet as the Midwest’s largest and premier Professional Employer Organization (PEO). Her previous roles at Axcet include Director of Employee Benefits and Senior HR Consultant, where she gained extensive experience in HR outsourcing, and employee risk management.

Jeanette’s expertise has been recognized through industry and regional publications. She co-authored the article “High-Touch in the Age of High-Tech: How PEOs Can Embrace AI Without Losing Their Humanity” (https://peoinsider.org/articles/high-touch-in-the-age-of-high-tech-how-peos-can-embrace-ai-without-losing-their-humanity/) for PEO Insider (March 2026), alongside Jo McClure, and was featured in Ingram’s Magazine in a Q&A (https://ingrams.com/article/qa-with-jeanette-coleman/) discussing generational change, technology, and workplace culture. These contributions reflect her perspective on balancing innovation with the human side of HR.

Jeanette’s leadership reflects her deep commitment to helping businesses thrive through strategic, compliance-driven HR solutions. Through her writing, she shares insights on HR strategy, compliance, and best practices to help employers confidently manage their workforce.

 Published in: PEO Insider and Ingram's

Read more

<https://www.axcethr.com> <https://www.linkedin.com/in/jeanette-coleman-sphr-shrm-scp-a40a537/> [View all posts →](https://blog.axcethr.com/author/jeanette-coleman)

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  "articleBody" : "There are many ways work and employment have changed in the 21st century. You can send emails from your smartphone, share spreadsheets via the cloud and research job applicants on social media. One of the biggest trends employers are seeing as we move further into the century, though, is the number of employees wanting to work remotely. Remote work has a handful of advantages. It offers a more flexible schedule as remote workers can skip the daily commute and work from their home or local coffee shop. It allows workers to work with team members who are dotted around various locations of the globe. But remote work can be a double-edged sword for companies who wish to cross-train their employees. Cross-training involves continual observation and oversight. To learn about a new position, an employee often needs to shadow other employees and learn from them. This is hard to do in a remote work environment where employee interaction is reduced to emails, phone calls and the occasional video chat. This doesn’t mean you need to abandon hope of cross-training your remote employees altogether, nor should you. Cross-training is vital for protecting your business from sudden departures and making sure employees aren’t bored by repetition. In order for you to reap these benefits, we’ve compiled a list of strategies for cross-training your employees even if they work thousands of miles away. Strategies for Cross-Training Remote Employees 1. Step into Streaming. Since your remote employees don’t get usually get to interact with other employees often, losing out on the subtle aspects of the job that other employees pick up on, making online videos featuring employees at your main location can help make your remote employees feel included. If you make these videos training-based, remote employees might gain insight through the videos that they would miss out on if they were simply reading documentation. Much of communication is non-verbal, and internet videos take advantage of this by showcasing employee mannerisms and body language. Make these videos 5-15 minutes long and you’ll be in a good spot. Workers are more willing to routinely stream bite-size content than sit through marathon orientations that last two hours. 2. Make Employee Engagement Digital. Oftentimes, when HR departments put on employee engagement events, they focus on the people at the office. They host holiday parties, organize office sporting events or plan team-building exercises. But remote workers need to be engaged, too, and they usually can’t (or won’t) make it in for the annual ugly sweater luncheon. One way to offer engagement to remote employees is to recognize remote workers on social media platforms, email newsletters, or company websites. Post examples of their work so that other employees can offer feedback or congratulations. Feature employees at your main location too so that remote employees get to see some of the work others are doing at the workplace. 3. Include Remote Workers on Committees. Many companies have employee committees that are made up of people from different departments. These committees allow for inter-department exposure and collaboration. If your business has any of these committees, encourage committee members to reach out to remote workers as well, even if it means holding meetings with a phone in the room on speaker. When remote workers are on these committees, they’re exposed to new ideas and new roles that they can take on in the future. 4. Shared Projects, Shared Knowledge. Assign group projects that employees — remote and non-remote — can work on together. While working on group projects, remote employees will collaborate with other employees and learn more about how their role impacts your company. It will also encourage them to interact with other employees who have different roles. Throughout the course of the project, your remote employees will inevitably pick up on what their peers are doing. They’re likely to learn a thing or two, if not more. Strengthen Your Remote Team Through Strategic Cross-Training Cross-training remote employees isn't just a smart operational move—it’s a proactive strategy for building resilience and agility in your workforce. By equipping team members with diverse skills and knowledge, you reduce dependency on single roles, enhance collaboration, and ensure continuity during unexpected absences. This approach not only safeguards your business operations but also fosters a culture of continuous learning and adaptability among your staff. Ready to implement effective cross-training in your remote workforce? Discover how Axcet HR Solutions can assist you in developing and managing a tailored cross-training program that meets your business needs. Visit axcethr.com to learn more and schedule a consultation.",
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  "dateCreated" : "2019-12-18",
  "dateModified" : "2025-05-15",
  "datePublished" : "2019-12-18",
  "description" : "There are many ways work and employment have changed in the 21st century. You can send emails from your smartphone, share spreadsheets via the cloud and research job applicants on social media. One of the biggest trends employers are seeing as we move further into the century, though, is the number of employees wanting to work remotely. ...",
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