--- title: "Business as Usual During COVID-19: What Does it Really Mean?" description: For businesses that have remained open during the coronavirus pandemic, it's business as usual. 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5:46 # Business as Usual During COVID-19: What Does it Really Mean? By [Jeanette Coleman, SPHR & SHRM-SCP](https://blog.axcethr.com/author/jeanette-coleman) on [Apr 30, 2020](https://blog.axcethr.com/business-as-usual-during-covid-19-what-does-it-really-mean) 4 min read [0 comment(s)](https://blog.axcethr.com/business-as-usual-during-covid-19-what-does-it-really-mean#comments-listing) Share this: - - - - [whatsapp://send?text=https://blog.axcethr.com/business-as-usual-during-covid-19-what-does-it-really-mean](whatsapp://send?text=https://blog.axcethr.com/business-as-usual-during-covid-19-what-does-it-really-mean) - [mailto:?subject=Business%20as%20Usual%20During%20COVID-19:%20What%20Does%20it%20Really%20Mean?&body=https://blog.axcethr.com/business-as-usual-during-covid-19-what-does-it-really-mean](mailto:?subject=Business%20as%20Usual%20During%20COVID-19:%20What%20Does%20it%20Really%20Mean?&body=https://blog.axcethr.com/business-as-usual-during-covid-19-what-does-it-really-mean) ![april 25 20 blog image](https://blog.axcethr.com/hs-fs/hubfs/april%2025%2020%20blog%20image.webp?width=840&name=april%2025%2020%20blog%20image.webp) While many businesses in the Kansas City-metro were either forced to close their doors or abruptly move to a remote workforce, other area businesses have remained open throughout the coronavirus crisis. For those businesses deemed essential, it has been “business as usual”. But is that even possible? With social distancing rules, continual workplace sanitation efforts, and supply chain disruptions, essential businesses have had to quickly adapt to their new business as usual. While the extent of precautions that must be taken will vary based on your industry, these are five practices that have become part of the new business as usual.  **1.  Assess Risks** Unless you are mandated to close, you must assess your risks and business needs to determine the proper course of action for operating your business during the pandemic. By answering these questions, you can get a better idea of the necessary steps your business should take: - Do my federal, state, or local authorities mandate my business shut down? - Can I reasonably expect my employees and customers to follow social distancing and proper hygiene practices? - Can I properly sanitize my place of business to minimize the chance of employee and customer infection? **[![EEOC says employers can measure employees' body temperatures due to covid-19](https://no-cache.hubspot.com/cta/default/2652187/3e7d46dd-c1a9-405a-8eea-5fda6d5b6a65.png)](https://cta-redirect.hubspot.com/cta/redirect/2652187/3e7d46dd-c1a9-405a-8eea-5fda6d5b6a65)** **2.  Determine Social Distancing Rules** Social distancing means avoiding gatherings and maintaining a physical distance of at least six feet. In the workplace, special attention should be given to places where customers or employees tend to gather, such as the breakroom, cafeteria, lobby, or checkout lanes. According to the CDC, businesses that remain open during COVID-19 should implement the following policies, when possible, to help enforce social distancing rules: - Implement flexible worksites, like telework. - Create flexible work hours, like staggered shifts. - Increase the physical space between employees at the worksite. - Increase the physical space between employees and customers through partitions, drive-through services, the use of plexiglass and moving credit card machines to the other side of a partition or six feet away from the cashier.  - Postpone non-essential meetings and travel. Consider video conference call services like Zoom or Microsoft Teams. When video or phone is not an option, hold meetings in open, well-ventilated spaces. - Provide services remotely through phone, video, or the internet. - Offer curbside pickup or delivery services. - Consider temporarily downsizing operations. -   **3.  Identify Possible Supply Chain Disruptions** During normal times, the domestic supply chain follows a predictable ebb and flow. That said, once the pandemic hit the U.S. that predictable ebb and flow quickly changed and shortages developed (think about personal protective equipment, hand sanitizer, toilet paper and disinfectant solutions and wipes — even groceries). At this time, supply chains have not failed, rather they are experiencing a temporary disruption due to the spike in demand for certain products. If your business’s essential functions may be impacted by disruptions to supply chains, prepare to adjust business practices to maintain critical operations. This may include having ongoing conversations with your suppliers, identifying potential alternative suppliers, prioritizing existing customers, or temporarily suspending business operations impacted by the supply chain disruption. **4.  Implement a Workplace Sanitation Plan** A simple way to help prevent the spread of COVID-19 at your place of business is by implementing a sanitation plan, with a focus on keeping surfaces clean. - Regularly wipe down surfaces, such as desks, phones, tables, handrails, doorknobs, and keyboards) with a disinfectant. Contamination on surfaces regularly touched by employees and customers is one of the main ways COVID-19 may spread. A list of disinfectants approved by the EPA to COVID-19 [can be found here](https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2). - Promote regular handwashing and/or sanitizing. Provide soap and water and hand sanitizer that is at least 60% alcohol throughout your business. - Place posters in visible locations discussing handwashing, coughing and sneezing etiquette. - Discourage handshaking or sharing of personal items, such as phones. - Consider shutting down water fountains. **[![20 Easy Ways to Maintain a Healthy Workplace During the COVID-19 Pandemic](https://no-cache.hubspot.com/cta/default/2652187/4403a1ba-2d0a-4065-88f0-f2dbf571fe04.png)](https://cta-redirect.hubspot.com/cta/redirect/2652187/4403a1ba-2d0a-4065-88f0-f2dbf571fe04)** **5.  Additional Considerations for Businesses with Walk-In Customer Traffic** Many major retailers have been forced to stay open during the coronavirus pandemic to provide essential goods and services to the public. For businesses with a constant flow of walk-in customer traffic, protecting your employees and customers is of the utmost importance. Consider these additional tips during COVID-19:  - Enforce employee social distancing requirements. - Enforce customer social distancing requirements. - Set up barriers or visual cues at various areas where customers might congregate, such as checkout lines. - Sanitize card readers often. - Insist cashiers should use hand sanitizer between transactions. - Consider going to credit/debit cards only transactions. - Provide shopping cart sanitation wipes or have a team member sanitize all carts before they are returned to the inside of the store.  For businesses that have remained open and are operating business as usual, the challenges presented by the COVID-19 pandemic have definitely impacted “business as usual”. At Axcet HR Solutions, the health and safety of our clients and worksite employees is our number one concern. Our Safety Consultant, Risk Management group, and experienced HR team are always here to help businesses navigate what “business as usual” means during these uncertain times.     [![Jeanette Coleman, SPHR & SHRM-SCP](https://blog.axcethr.com/hs-fs/hubfs/Jeanette-04.jpg?width=80&height=80&name=Jeanette-04.jpg)](https://blog.axcethr.com/author/jeanette-coleman) Written by #### [Jeanette Coleman, SPHR & SHRM-SCP](https://blog.axcethr.com/author/jeanette-coleman) Jeanette Coleman, SPHR, SHRM-SCP, is the Director of Human Resources at Axcet HR Solutions, where she has contributed her expertise for over 21 years. As a leader in the HR industry, she holds advanced certifications as a Senior Professional in Human Resources (SPHR) and SHRM-Senior Certified Professional (SHRM-SCP). Jeanette oversees HR strategy and operations, ensuring Axcet delivers exceptional HR services that help small and mid-sized businesses stay compliant and grow. With a Master’s degree in Human Resource Management from Keller Graduate School and a Bachelor of Science in Business Administration from Kansas State University, Jeanette is well-equipped to lead and support clients in navigating complex HR challenges. Throughout her 15-year tenure as Director of Human Resources, she has been instrumental in positioning Axcet as the Midwest’s largest and premier Professional Employer Organization (PEO). Her previous roles at Axcet include Director of Employee Benefits and Senior HR Consultant, where she gained extensive experience in HR outsourcing, and employee risk management. Jeanette’s expertise has been recognized through industry and regional publications. She co-authored the article “High-Touch in the Age of High-Tech: How PEOs Can Embrace AI Without Losing Their Humanity” (https://peoinsider.org/articles/high-touch-in-the-age-of-high-tech-how-peos-can-embrace-ai-without-losing-their-humanity/) for PEO Insider (March 2026), alongside Jo McClure, and was featured in Ingram’s Magazine in a Q&A (https://ingrams.com/article/qa-with-jeanette-coleman/) discussing generational change, technology, and workplace culture. These contributions reflect her perspective on balancing innovation with the human side of HR. Jeanette’s leadership reflects her deep commitment to helping businesses thrive through strategic, compliance-driven HR solutions. Through her writing, she shares insights on HR strategy, compliance, and best practices to help employers confidently manage their workforce. Published in: PEO Insider and Ingram's Read more [View all posts →](https://blog.axcethr.com/author/jeanette-coleman) ### Get HR Updates ### Table of Contents #### [7 Ways to Ease Work-at-Home Employees’ Stress ![7 Ways to Ease Work-at-Home Employees’ Stress](https://blog.axcethr.com/hubfs/employee%20stress.webp)](https://blog.axcethr.com/7-ways-to-ease-work-at-home-employees-stress) #### [![Crisis Management: Leading a Team Through the COVID-19 Pandemic](https://blog.axcethr.com/hubfs/april%2021%20blog%20image.png) Crisis Management: Leading a Team Through the COVID-19 Pandemic](https://blog.axcethr.com/crisis-management-leading-a-team-through-the-covid-19-pandemic) ## Let us know what you think... ![AxcetHR Blog](https://blog.axcethr.com/hubfs/AxcetHR2021%20Blog/axcethr_logo_white%20(1).png) - [Why Axcet](https://www.axcethr.com/why-axcet/) - [What We Stand For](https://www.axcethr.com/about-us/what-we-stand-for/) - [Expertise](https://www.axcethr.com/expertise/) - [Employee Benefits](https://www.axcethr.com/services/employee-benefits/) - [Human Resources](https://www.axcethr.com/services/human-resources/) - [Payroll Services](https://www.axcethr.com/services/payroll-and-tax-administration-services/) - [Risk Management](https://www.axcethr.com/services/workers-comp-and-employee-safety-risk-management/) - [Meet the Team](https://www.axcethr.com/about-us/meet-the-team/) - [Subscribe to Latest Resources](https://www.axcethr.com/subscribe-to-the-latest-resources/) - [Resource Library](https://www.axcethr.com/expertise/resource-library/) - [\[ Client Portal \]](https://www.axcethr.com/client-services/) - - - - - Search for: Copyright © 2023 Axcet HR Solutions – Kansas City's PEO Since 1988 | [Privacy Policy](https://www.axcethr.com/privacy-policy/) | [Terms and Conditions](https://www.axcethr.com/terms-conditions/) | [**Join our Team – Careers »**](https://axcethrsolutions.prismhr-hire.com/) 10975 Grandview Drive Suite 200, Corporate Woods Building 27, Overland Park, KS 66210 | Call us: 913-383-2999 *The IRS does not endorse any particular For more information on [certified professional employer organizations](https://www.axcethr.com/why-axcet/certified-peo/), go to [www.irs.gov](https://www.irs.gov).* Remove cookies ![](https://dc.ads.linkedin.com/collect/?pid=43031&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Jeanette Coleman, SPHR & SHRM-SCP", "url" : "https://blog.axcethr.com/author/jeanette-coleman" }, "dateModified" : "2024-07-19T19:40:15.874Z", "datePublished" : "2020-04-30T14:45:00.000Z", "headline" : "Business as Usual During COVID-19: What Does it Really Mean?", "image" : [ "https://blog.axcethr.com/hubfs/april%2025%2020%20blog%20image.png" ], "mainEntityOfPage" : { "@id" : "https://blog.axcethr.com/business-as-usual-during-covid-19-what-does-it-really-mean", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.axcethr.com/hubfs/_logo_axcethr_primary.png" }, "name" : "Axcet HR Solutions" } } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.axcethr.com/#organization", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "US", "addressLocality" : "Kansas City", "addressRegion" : "MO" }, "aggregateRating" : { "@type" : "AggregateRating", "bestRating" : "5", "ratingValue" : "5", "reviewCount" : "100" }, "areaServed" : { "@type" : "Country", "name" : "United States" }, "award" : [ "IRS Certified Professional Employer Organization (CPEO)", "Award-Winning HR Solutions Provider", "SHRM Certified HR Professionals", "HRCI Certified HR Professionals" ], "contactPoint" : { "@type" : "ContactPoint", "areaServed" : "US", "availableLanguage" : "English", "contactType" : "Customer Service" }, "description" : "Award-winning Professional Employer Organization (PEO) providing comprehensive HR solutions, payroll services, employee benefits, and risk management to small and mid-sized businesses. 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For those businesses deemed essential, it has been “business as usual”. But is that even possible? With social distancing rules, continual workplace sanitation efforts, and supply chain disruptions, essential businesses have had to quickly adapt to their new business as usual. While the extent of precautions that must be taken will vary based on your industry, these are five practices that have become part of the new business as usual. 1. Assess Risks Unless you are mandated to close, you must assess your risks and business needs to determine the proper course of action for operating your business during the pandemic. By answering these questions, you can get a better idea of the necessary steps your business should take: Do my federal, state, or local authorities mandate my business shut down? Can I reasonably expect my employees and customers to follow social distancing and proper hygiene practices? Can I properly sanitize my place of business to minimize the chance of employee and customer infection? 2. Determine Social Distancing Rules Social distancing means avoiding gatherings and maintaining a physical distance of at least six feet. In the workplace, special attention should be given to places where customers or employees tend to gather, such as the breakroom, cafeteria, lobby, or checkout lanes. According to the CDC, businesses that remain open during COVID-19 should implement the following policies, when possible, to help enforce social distancing rules: Implement flexible worksites, like telework. Create flexible work hours, like staggered shifts. Increase the physical space between employees at the worksite. Increase the physical space between employees and customers through partitions, drive-through services, the use of plexiglass and moving credit card machines to the other side of a partition or six feet away from the cashier. Postpone non-essential meetings and travel. Consider video conference call services like Zoom or Microsoft Teams. When video or phone is not an option, hold meetings in open, well-ventilated spaces. Provide services remotely through phone, video, or the internet. Offer curbside pickup or delivery services. Consider temporarily downsizing operations. 3. Identify Possible Supply Chain Disruptions During normal times, the domestic supply chain follows a predictable ebb and flow. That said, once the pandemic hit the U.S. that predictable ebb and flow quickly changed and shortages developed (think about personal protective equipment, hand sanitizer, toilet paper and disinfectant solutions and wipes — even groceries). At this time, supply chains have not failed, rather they are experiencing a temporary disruption due to the spike in demand for certain products. If your business’s essential functions may be impacted by disruptions to supply chains, prepare to adjust business practices to maintain critical operations. This may include having ongoing conversations with your suppliers, identifying potential alternative suppliers, prioritizing existing customers, or temporarily suspending business operations impacted by the supply chain disruption. 4. Implement a Workplace Sanitation Plan A simple way to help prevent the spread of COVID-19 at your place of business is by implementing a sanitation plan, with a focus on keeping surfaces clean. Regularly wipe down surfaces, such as desks, phones, tables, handrails, doorknobs, and keyboards) with a disinfectant. Contamination on surfaces regularly touched by employees and customers is one of the main ways COVID-19 may spread. A list of disinfectants approved by the EPA to COVID-19 can be found here. Promote regular handwashing and/or sanitizing. Provide soap and water and hand sanitizer that is at least 60% alcohol throughout your business. Place posters in visible locations discussing handwashing, coughing and sneezing etiquette. Discourage handshaking or sharing of personal items, such as phones. Consider shutting down water fountains. 5. Additional Considerations for Businesses with Walk-In Customer Traffic Many major retailers have been forced to stay open during the coronavirus pandemic to provide essential goods and services to the public. For businesses with a constant flow of walk-in customer traffic, protecting your employees and customers is of the utmost importance. Consider these additional tips during COVID-19: Enforce employee social distancing requirements. Enforce customer social distancing requirements. Set up barriers or visual cues at various areas where customers might congregate, such as checkout lines. Sanitize card readers often. Insist cashiers should use hand sanitizer between transactions. Consider going to credit/debit cards only transactions. Provide shopping cart sanitation wipes or have a team member sanitize all carts before they are returned to the inside of the store. For businesses that have remained open and are operating business as usual, the challenges presented by the COVID-19 pandemic have definitely impacted “business as usual”. At Axcet HR Solutions, the health and safety of our clients and worksite employees is our number one concern. Our Safety Consultant, Risk Management group, and experienced HR team are always here to help businesses navigate what “business as usual” means during these uncertain times.", "author" : { "@id" : "https://blog.axcethr.com/author/jeanette-coleman#author", "@type" : "Person", "name" : "Jeanette Coleman, SPHR & SHRM-SCP", "url" : "https://blog.axcethr.com/author/jeanette-coleman" }, "dateCreated" : "2020-04-30", "dateModified" : "2024-07-19", "datePublished" : "2020-04-30", "description" : "While many businesses in the Kansas City-metro were either forced to close their doors or abruptly move to a remote workforce, other area businesses have remained open throughout the coronavirus crisis. For those businesses deemed essential, it has been “business as usual”. But is that even possible? 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